Support

Frequently Asked Questions

How do I log in?

Your account is created by your competition organizer or gym administrator. Enter your registered phone number in the app and you will receive a verification code to log in.

I'm not receiving my verification code

Contact your competition administrator — they can view your verification code from the admin dashboard and share it with you directly.

How do I submit scores?

After logging in as a judge, you will see the athletes assigned to your panel. Tap on an athlete to enter your score. Scores are submitted in real-time to the scoring system.

How do I view my child's scores?

If you're registered as a parent, log in with your phone number. You'll see live scores and results for your child's competitions as they happen.

What if there's a scoring discrepancy?

The head referee is automatically notified of scoring discrepancies and can resolve them through the app. Athletes, parents, and judges will see updated scores once resolved.

The app isn't working during a competition

Ensure you have a stable internet connection. If issues persist, contact your competition administrator or reach out to us at support@perfect10.fit.

How do I delete my account?

You can delete your Perfect 10 account directly from the app:

1. Open Perfect 10 on your phone.
2. Tap the Settings tab in the bottom navigation.
3. Scroll to the bottom and tap Delete Account.
4. Confirm by tapping Delete in the dialog.

Your account will be removed and you will be logged out automatically. Your child's scores and competition history stay with their gym.

If you prefer, you can also email us at support@perfect10.fit with a deletion request from the email or phone number associated with your account.

How do I restore access after deleting my account?

Contact your gym or club administrator. They can re-add you to the Perfect 10 roster, which restores your access on the next sign-in.